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NAVIDIUM SHIPPING PROTECTION
Last Update: 28 APRIL 2022
PROTECT YOUR DELIVERY WITH NAVIDIUM
When you purchase Navidium package protection at checkout with your order, your package is covered if it is lost in transit, arrives damaged in transit or is stolen.
Shipment states ‘delivered’ but you have not received it.
Please allow up to 5 business days (Mon-Fri) from the date your package is marked as delivered for your parcel to turn up.
Sometimes the courier prematurely marks it as delivered and tries a redelivery.
Sometimes the package may turn up in a secure location at your property. Please check thoroughly. We have had numerous customers report that they found their items hidden behind plants, bushes and even under the porch! Carriers sometimes hide packages to deter porch pirates.
Sometimes another household member, a neighbor or the front desk at an apartment building may have taken the package for you. Please ask anyone who may have done this.
If you have checked thoroughly and it has not shown up after the 5 business days, please [contact us here] to report it. You have 30 days from the date that it was marked "delivered" to notify us of the problem for the package to be protected. The package protection will cover a replacement or refund for the item(s) lost.
Your package seems lost or unusually delayed in transit
If your package has had no scans or evidence that it is moving to you for more than 5 days, please [contact us here] to report it. We will investigate the delay to determine if it is truly lost or if it is simply taking longer due to unusual circumstances such as high volume shipping season or natural disaster.
If the item is lost, the package protection will cover a replacement or refund. You have 30 days from the last tracking scan to report the problem for the package to be protected.
Your package arrives damaged or incomplete.
Please [contact us] immediately if your items have arrived damaged or if something is missing. Please send pictures to show us the problem. You have 7 days from the date the package is marked "delivered" to report this for the package to be protected. Package protection will cover replacement or refund for items damaged or incomplete due to problems in transit.
WHAT'S NOT COVERED:
Missing parcels or redelivery fees due to incorrect address information provided by the customer or delivery barriers
Delays in transit or processing
Items that are returned to us for a refund or exchange that are not in a resalable condition
Navidium package protection is nonrefundable once the package has shipped. Navidium must be purchased at checkout for items to be protected.
Shoe-Nami Inc reserves the right to refuse shipping to addresses or accounts with repeat shipping problems. It is the responsibility of the customer to have a reliable shipping address where packages can be left safely.
OUR POLICY FOR UNPROTECTED PARCELS:
If you deselect Navidium Shipping Protection, your package will not be covered for loss or theft beyond the standard protection provided by the carrier. You may contact the carrier to make a report. We will gladly help you in any way we can to recover your loss. Do not hesitate to contact us for help in this process.